Privacy Policy

Last updated: January 2026

Introduction

Feature Stone Supply Pty Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing our products, you consent to the collection and use of your personal information as described in this policy.

Information We Collect

We collect personal information that is reasonably necessary for our business functions. This includes:

Information you provide directly:

  • Name and contact details (email, phone number, address)
  • Business name and ABN (for trade accounts)
  • Delivery address and project site details
  • Payment information (processed securely by third-party providers)
  • Quote requests and project specifications
  • Communications with our team

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website or search terms
  • Device information

How We Use Your Information

We use your personal information to:

  • Process orders, quotes and sample requests
  • Deliver products to your specified address
  • Manage trade accounts and credit applications
  • Respond to enquiries and provide customer support
  • Send order confirmations and delivery updates
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Disclosure of Information

We may disclose your personal information to:

  • Delivery and logistics partners to fulfil orders
  • Payment processors to complete transactions
  • IT service providers who maintain our systems
  • Professional advisers (accountants, lawyers)
  • Government authorities if required by law
  • Installation partners if you request installation services

We do not sell your personal information to third parties.

Overseas Disclosure

Some of our service providers (such as cloud hosting and email services) may store data overseas. Where this occurs, we take reasonable steps to ensure these providers comply with the APPs or equivalent privacy protections. By providing your information, you consent to this overseas disclosure.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access, modification or disclosure
  • Misuse, interference or loss

These measures include secure servers, encryption, access controls and regular security reviews.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely destroy or de-identify the information.

Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access: Request access to personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Opt-out: Unsubscribe from marketing communications at any time
  • Complain: Lodge a complaint if you believe we have breached your privacy

To exercise these rights, contact us using the details below.

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyse website traffic and usage patterns
  • Improve website functionality

We use Google Analytics to collect anonymised data about website usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage cookies through your browser settings.

Marketing Communications

We may send you marketing communications about our products and services if you have consented or if we have an existing business relationship with you. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly. We comply with the Spam Act 2003 (Cth).

Notifiable Data Breaches

If we experience a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: info@featurestonesupplies.com.au

Phone: +61 414 311 519

Address: Unit 16, 532-536 Clayton road , Clayton south

Business: Feature Stone Supply Pty Ltd

Complaints

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au